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Privacy Policy

At Termite Choices, we are dedicated to providing you with high-quality services while respecting your privacy. This policy outlines our ongoing commitments to you regarding the management of your Personal Information.

We adhere to the Australian Privacy Principles (APPs) as stated in the Privacy Act 1988 (Cth) (the Privacy Act). These principles govern the collection, use, disclosure, storage, security, and disposal of your Personal Information.

You can obtain a copy of the Australian Privacy Principles from the website of The Office of the Australian Information Commissioner at

What is Personal Information and why do we collect it?

Personal Information refers to information or an opinion that identifies an individual. Examples of Personal Information we collect may include names, addresses, email addresses, and phone/facsimile numbers.

We collect Personal Information through various means, such as interviews, correspondence, telephone/facsimile, email, our website, your website, media and publications, publicly available sources, cookies, and third parties. We cannot guarantee the website links or policies of authorised third parties.

The primary purpose of collecting your Personal Information is to provide our services to you, offer information to our clients, and engage in marketing activities. In certain circumstances where you would reasonably expect such use or disclosure, we may also use your Personal Information for secondary purposes closely related to the primary purpose. You have the option to unsubscribe from our mailing/marketing lists at any time by contacting us in writing.

When we collect Personal Information, we will explain to you why we are collecting the information and how we plan to use it, whenever appropriate and possible.

Sensitive Information

Sensitive information, as defined in the Privacy Act, includes information or opinions about an individual’s racial or ethnic origin, political opinions, membership in a political association, religious or philosophical beliefs, membership in a trade union or professional body, criminal record, or health information.

We will only use sensitive information:

For the primary purpose for which it was obtained.

For a secondary purpose directly related to the primary purpose.

With your consent, or where required or authorised by law.

Third Parties

We strive to collect your Personal Information directly from you whenever reasonable and practicable. However, in certain circumstances, we may receive information from third parties. In such cases, we will take reasonable steps to ensure that you are aware of the information provided to us by the third party.

Disclosure of Personal Information

We may disclose your Personal Information in the following circumstances:

  • To third parties with your consent for specific use or disclosure.
  • When required or authorised by law.

Security of Personal Information

We store your Personal Information in a manner that reasonably protects it from misuse, loss, unauthorised access, modification, or disclosure.

When your Personal Information is no longer necessary for the purpose it was obtained, we will take reasonable steps to destroy or permanently de-identify it. However, most Personal Information is or will be stored in client files, which we retain for a minimum of 7 years.

Access to your Personal Information

Subject to certain exceptions, you have the right to access, update, and correct the Personal Information we hold about you. If you wish to access your Personal Information, please contact us in writing.

There will be no fee charged for accessing your Personal Information; however, an administrative fee may apply for providing a copy of your Personal Information.

To protect your Personal Information, we may request identification from you before releasing the requested information.

Maintaining the Quality of your Personal Information

We strive to ensure that your Personal Information is accurate, complete, and up-to-date. If you find that the information we hold is not up-to-date or inaccurate, please inform us as soon as possible. This will enable us to update our records and continue providing quality services to you.

Information We Collect

While operating this website, we may collect and process specific data and information related to you and your use of this site. The collected data and information include:

Details of visits to our website and the accessed pages and resources. This includes traffic data, location data, and other communication data that help us understand how visitors use our website.

Information provided by visitors through website forms, such as when registering for information or making a purchase.

Information provided to us when visitors communicate with us electronically for any reason.

Use of Cookies

Cookies are sometimes used to enhance the website experience for visitors. On this website, we may use cookies to collect aggregate statistical information about visitor usage and to improve our website’s functionality and user experience. Please note that no personally identifiable information is recorded through cookies. We may also use cookies to gather general information about your internet usage to aid in the development of our website. If used, these cookies are automatically downloaded to your computer. The cookie file is stored on your computer’s hard drive and transferred to us when appropriate, helping us improve our website and the service we provide. You have the ability to decline cookies on your computer by adjusting the settings in the Internet Options section of your computer control panel.

Use of Your Information

The information we collect is primarily used to develop our website and provide the services you have chosen. Additionally, we may use this information for the following purposes:

  • To provide you with requested information about our website, products, or services.
  • To fulfil our contractual obligations to you.
  • To notify you about changes to our website, including improvements, and any service or product changes that may impact our website.
  • If you are an existing customer, we may contact you with information about goods and services similar to your previous interests expressed through our website.

Storing Your Personal Data

Occasionally, the information we collect may be transferred and stored outside of Australia for the purpose of supplying our goods or services to you. By submitting your personal data, you consent to this transfer, storage, or processing. We take reasonable precautions to ensure that your data remains secure and is handled in accordance with this Privacy Policy.

The information you provide is stored on our secure servers. Details related to any transactions conducted on our site will be encrypted to ensure their safety.

If we have provided you with a password for accessing certain parts of our site, it is your responsibility to keep it confidential.

Disclosing Your Information

Where applicable, we may disclose your personal information to any member of our group, including our subsidiaries, holding company, and its other subsidiaries (if any).

We will never sell, barter, or rent your personal data to any unauthorised third party.

We may disclose your personal information to third parties in the following circumstances:

When we sell all or part of our business and/or assets to a third party.

When we are legally required to disclose your information.

To assist in fraud reduction and minimise credit risks.

Third-Party Links

Our website may contain links to third-party websites. These websites have their own privacy policies that you should review. We do not accept any responsibility or liability for their policies, as we have no control over them.

Policy Updates

This Privacy Policy may change from time to time and will be made available on our website.

Privacy Policy Complaints and Enquiries

If you have any questions or complaints about our Privacy Policy, please contact us at:

Termite Choices


Phone: 0404 353 857